Returns
Our return policy is valid for 14 days. If your purchase was made more than 14 days ago, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, and in its original, undamaged packaging.
Please do not return the purchased items to the manufacturer.
Refunds
Once we receive and inspect your return, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and a credit will automatically be applied to your original payment method after a few days.
Exchange
Exchanges are only granted for defective or damaged items. If you would like to exchange an item for the same item, send us an email to info@decky.net - we will then clarify the further return process via email.
You will be responsible for your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
If you are sending an item valued over €50, you should consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive the item you return.