Frequently Asked Questions (FAQ)
Order
Can I change my order later?
Can I change my order later?
If your order has not yet been dispatched, we are happy to make changes. Please contact us as soon as possible.
How can I change my delivery address?
How can I change my delivery address?
As long as the order has not yet been shipped, you can change your delivery address. To do so, contact our customer service.
Is there a minimum order value?
Is there a minimum order value?
No, we do not have a minimum order value.
Why is my package rattling?
Why is my package rattling?
Sweets! Your order is safely packaged - promised.
payment
Which payment methods do you accept?
Which payment methods do you accept?
We accept the following payment providers:
- PayPal
- Apple Pay
- Google Pay
- Klarna
- Visa
- American Express
Is my payment secure?
Is my payment secure?
Yes, we use SSL encryption and meet the highest security standards to protect your payment data. No one except you has access to the payment or account information.
How do I redeem a discount code?
How do I redeem a discount code?
Simply enter the discount code at the end of the shopping cart during the payment process and the discount will be deducted automatically.
Are there discounts for new customers?
Are there discounts for new customers?
Yes, sign up for our newsletter and receive 10% off your first order.
Shipment
How long does shipping take?
How long does shipping take?
The delivery time is usually 1-2 working days within Germany. International delivery times may vary.
How will my shipment be sent?
How will my shipment be sent?
We only ship via DHL GoGreen.
Where does my shipment come from?
Where does my shipment come from?
We only ship from German warehouses. All items offered are imported by us.
Can I have my order delivered to a Packstation?
Can I have my order delivered to a Packstation?
Yes, simply enter the Packstation as the delivery address, including your postal code.
How much are the shipping costs?
How much are the shipping costs?
Shipping costs within Germany are €4.99. Shipping is free for orders over €60.
Within the EU, shipping costs are 12.95€.
Do you also offer international shipping?
Do you also offer international shipping?
Yes, we ship within the EU. Shipping costs are 12.95€ per order and delivery times vary depending on the country.
Can I track my order?
Can I track my order?
Yes, after shipping you will receive an email with your tracking number.
Do you support sustainable packaging?
Do you support sustainable packaging?
Yes, we value sustainability and use environmentally friendly packaging materials. We also send our packages with DHL GoGreen.
Return & Exchange
How can I return or exchange an item?
How can I return or exchange an item?
You have 14 days to return or exchange items. Simply contact our customer service for more information.
What do I do if I received a damaged product?
What do I do if I received a damaged product?
Please contact our customer service and we will solve the problem immediately.
customer service
How do I contact customer service?
How do I contact customer service?
You can reach us by email at info@decky.net or by phone at +49 5138 7059790 .
What happens when an item is sold out?
What happens when an item is sold out?
At the moment, we have to wait. If you are in a hurry, you can also write us a message and we will see what we can do for you.
How do I find out about new products and offers?
How do I find out about new products and offers?
Subscribe to our newsletter and follow us on social media to stay up to date.
What guarantee do your products offer?
What guarantee do your products offer?
We offer a two-year warranty against defects in materials and workmanship.